To help ensure the safety of your items—especially for first-time shippers—we highly recommend using our free mailing kit. It includes bubble wrap, packing peanuts, and a sturdy box designed to provide maximum protection during transit.
Proper packaging is essential. If items arrive damaged, we may be unable to pay for them and may need to donate them instead. While we’re proud to support great causes, we want you to receive the full value you deserve.
To further protect your shipment and maintain full transparency, we encourage you to upload photos of your items during the checkout process. This step provides proof of condition, which is critical when filing an insurance claim in the rare event that a package is damaged in transit. We include USPS shipping insurance, and having clear photos ensures a smoother and faster claims process for both parties.
We’re committed to doing our part to keep your products safe—and these simple steps help us do just that.